Your satisfaction is our first priority. All StrapFreak products are inspected for quality assurance before they are shipped. If there is any products damaged by defect in workmanship or mistakenly shipped, we will replace them free of charge. Please be noted that any straps that has been worn, tried on, or misused will not be accepted and will be returned to the customers.

Please contact us in advance within 3 days you receive the packages, and we will help you with a replacement.

I want to return the goods. How can i proceed?

Contact us to confirm your goods exchange
Submit the items you want to return to us.
Items must be returned within the warranty period of 3 days. Warranty period starting from the time you receive your order.


If the size or color of the item I received was not appropriate or wrong, can I exchange it?

Yes. Please contact us to confirm the exchange of items.


What if the item I received come in a damaged condition? Will I be able to exchange it?

Yes. Please contact us to confirm the exchange.

I want to return the items, but, I don’t have the same packaging as when the items are delivered. What should I do?

Returns can only be done when the label, barcode, original packaging, and bag (if provided) are complete according to its original condition when you get your product.